Poly CEO Dave Shull shares his thoughts on the future of hybrid work during his thought leadership address at Enterprise Connect’s virtual event this week.

By applying AI and advanced analytics beyond the walls of the contact center, service organizations can get smarter about customer interactions.

The Eastern Management Group explains why Atos Unify receives thumbs-up in competition among 33 UC providers for businesses with more than 300 employees.

As we look to the future of work, enterprise communications and collaboration isn't standing still.

A new study from Eastern Management Group finds enterprises will use more server virtualization and hybrid cloud than UCaaS through 2024.

Preview this pair of sessions rounding up “boots on the ground” perspectives from professionals who have migrated their UCaaS or voice systems.

A modernized contact center will never succeed solely based on technology. Instead, technology must pair with a willingness to experiment and the inclusion of agents in solution design.

However, now that we’re past Thanksgiving, it’s time to start thinking about year-end preparation (of course, after the company holiday party and family fun planning) completed. With the new year ...

Lee Balaklaw, MD, MBA is president of Schooley Mitchell of Louisa, a franchisee of Schooley Mitchell. He is a business optimization consultant, and cost reduction specialist.

Some WebRTC-enabled sites will likely need to connect with enterprise communications systems and to the PSTN. Here we discuss architectures for how this can be done.

Everyone following AR/VR has been waiting for the “iPhone moment,” when the technology finally reaches a place where the mass market “gets it” and then actually obtains it. Did Apple just pull it off?

Anna has extensive experience in enhancing employee engagement and talent management within diverse North American enterprises. She is skilled in leveraging data-driven insights and critical thinking ...