Delayed and poor communication from the city of Richmond to Henrico during the January water crisis made the county's water issues worse and longer lasting. That's the big takeaway from the independent report the county commissioned to review its response to the crisis,

You come from a position of strength as the largest customer of the City of Richmond who also, by the way, has capacity to do more with water,” Henrico Manager John Vithoulkas told the Board of Supervisors during Tuesday's meeting.

Despite a “Herculean effort” to maintain water service to its residents during last month’s water crisis, Henrico County’s attempts were hampered at various points by a series of errors by – and lack of prompt communication from – City of Richmond officials,

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Henrico officials reviewed reports Tuesday morning on the county’s response to January’s water crisis. The reports were compiled by independent consultants from Whitman, Requardt and Associates, and AquaLaw.