Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Facebook is asking users for access to their phone’s camera roll to automatically suggest AI-edited versions of their photos — including ones that haven’t been uploaded to Facebook yet.

Each upgrade on Zendesk promises enhanced capabilities, but does the cost justify the offerings? Find out in this pricing teardown guide.

Zendesk is a CX powerhouse, but is Zendesk worth it? We did the research, so you don't have to. Here are the biggest pros & cons of Zendesk.

At its annual Relate conference, Zendesk launches new AI capabilities including some based on GPT technology - but LLMs aren't the answer to every AI requirement.

A surprising number of the top 100,000 websites effectively include keyloggers that covertly snag everything you type into a form.