Zendesk does offer a Support API that allows you to collect only what you need, and has useful endpoints like incremental exports. The fact remains, however, ...

Yes, Zendesk does have a Support API to help customers collect ticket data; however, you’ll need to work with a trusted eDiscovery partner to turn incomprehensible JSON files into review-ready data.

Some apps may require you to enter API keys or other authentication information, ... Geckoboard can display Zendesk support metrics, such as response time and customer satisfaction, in real-time.

An urgent-ticket process for enterprise support automates ticket assignment via ChatOps, built with GitHub’s open source automation bot, Hubot, and the Zendesk API to assign tickets to the next ...

Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...

There were plenty of developer-focused announcements at Google I/O today. Not too surprising, considering this is a developer’s conference. One of the announcements was the new Reply to Reviews ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it. Along with ...

For example, Shopify uses the Twilio API to extend Zendesk Support into a custom-built call center, providing full visibility across voice and email tickets, that has enabled the team to focus on ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it. 25 Nov 2021 ...