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Security researchers observe hackers running pig butchering scams They're impersonating legitimate businesses through Zendesk's services The researchers said Zendesk's vetting system isn't ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Arkilon and Support Joy are working together to improve Support. Arkilon's FacetScore AI and Support Joy's Zendesk expertise combine to del ...

Learn how to make an impact with technical SEO in large organizations. Navigate complex systems and gain buy-in from multiple ...

A new report by security researchers has revealed how Zendesk’s platform can be exploited to facilitate phishing attacks and investment scams, such as romance baiting schemes. The findings emphasize ...

Check your cooler before you hit the beach. Igloo is recalling nearly a million rolling coolers after reports of fingertip ...

Certain tuna products may have defective lids that could lead to "a potentially fatal form of food poisoning," FDA notice ...

Select lots of Genova, Can Camp's, Trader Joe's and H-E-B canned tuna have been recalled for faulty pull can tab lids. Here's ...

Canned tuna sold in New York state is among products sold under various labels being voluntarily recalled nationwide due to ...