The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Shopify reports on 8 strategies to boost customer loyalty, emphasizing subscriptions, niche marketing, personalization, and ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

Marc Benioff said AI at Salesforce achieves 93% accuracy in customer interactions. We're in the midst of a "digital labor revolution," potentially worth trillions, Benioff says.

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Most retail leaders don't expect their customer service scripts to carry legal consequences. After all, they're meant to be helpful, friendly and on-brand. However, beneath that friendly tone there ...

Customer service reps are supposed to make it easy for customers to get the help they need. However, Verizon reps seem to be giving the carrier’s customers a hard time and aren’t really ...

RG&E Vice President for Customer Service, Christine Alexander, knew these penalties were coming. “It’s only 52 complaints for RG&E. And of those 52 complaints, we know that a lot of them is centered ...

Good news for consumers frustrated by wading through pools of AI treacle in search of customer service - businesses are reportedly turning back to human agents "amid AI integration challenges." In a ...