The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Shopify reports on 8 strategies to boost customer loyalty, emphasizing subscriptions, niche marketing, personalization, and ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Cash App, a popular platform used to transfer money, faced significant issues a few years ago as fraudsters posed as Cash App customer service representatives, who tricked consumers into handing ...

Real World AI Data: It's Huge For Customer Service Jon Keegan Sherwood News February 14, 2025 AP ...

Your customer is your business. Period. Customer service teams should be, first and foremost, trained in the ideology of “make things right at all costs.” – Evan Rubinson, Meters Music ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

This is absolutely forbidden: Customer service reps should never hang up on customers.” However, that doesn’t mean that folks haven’t had that happen to them before.

A recent Gartner survey of customer service reps found that nearly 40 percent of reps agree with the statement, “I worry that advances in technology may eliminate my job.” The same survey also found ...

If you’re finding that customer service is getting to be too much of a hassle for your company, there are tools that can help you get the most out of your team, even if it’s a small one.