To resolve the 'Word cannot open the existing file (Normal.dotm)' error, reset the Normal.dotm file, use Open and Repair, and ...

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Describe the bug In the Firefox browser, the file image and cloud icon fail to render correctly under the My Projects. This issue does not occur in other browsers such as Chrome or Edge.

But this depends on if we can get Word Quick Access to use the specified 16px icons, instead of scaling down the 32px icons, which it seems to do at least on macOS.