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If 365 subscribers close Word version 2409 without manually saving the file and instruct the software to save when prompted, the document is unintentionally sent to the recycle bin.

A bug in version 2409 of Microsoft 365 can cause Word documents to be deleted instead of saved, Microsoft has warned. The bug affects files that contain the # character or have file extensions in ...

If the file extension is capitalized, for example, if your document is saved as “file.DOCX” or “#” is included in the file name, the document will be auto-deleted upon saving it. Microsoft says the ...

Read more Microsoft Word users may be experiencing a concerning issue in version 2409. If Word users save a file with a title containing a capitalized file extension (like .DOCX, .RTF) or the symbol # ...

On impacted systems, the known issue causes locally saved files to be deleted after saving if the filenames include the symbol # or have a capitalized file extension, such as .DOCX or .RTF.

How the delete-upon-save bug works According to Microsoft, this bug currently affects Microsoft 365 version 2409 and occurs with files that have a file extension that’s saved in all capital letters.