In Pursuit of Speed and Quality. Process improvement is about delivering on the promise we make to our customers to provide a respectful, efficient and high-quality experience.

Photo credit: Getty/pandpstock001. Electronic health record data can identify gaps in maps used for quality improvement for high-risk processes such as hospital discharge when using the Failure ...

Process and Control Improvement (PC&I) project planning is quite critical to the health of your business. Establishing a process improvement initiative helps maintain both quality and efficient ...

Observational process mapping involves observing the clinical pathway first hand so the observer can note patients’ experiences while mapping the pathway; “go and see for yourself” is a useful message ...

TQM organizations use measurable data to make decisions for the company's improvement efforts. Tools such as statistical process control, process mapping and bar graphs help employees and ...

DMAIC is an acronym for Define, Measure, Analyze, Improve, Control. It is a process improvement methodology of Six Sigma that ...

By process mapping and asking why things are done a certain way, you can flip the script. Rather than just injudiciously cutting costs, you can increase productivity without hiring more people.

The claimed benefit of many performance improvement programs derives from their frequent use of objective metrics. A good quality-improvement process will measure current-state performance ...