Plain pulls in $15M to aggregate B2B customer services chats into one platform
Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...
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Oracle Named a Leader for Twelfth Consecutive Time in the Gartner Magic Quadrant for the CRM Customer Engagement Center
Oracle today announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer ...
How can AI help businesses get more from CRM? We asked Workbooks
I had the chance to talk to Dan Roche, CMO at Workbooks, about how AI is currently being applied to CRM and which business ...
AI Agents In The Enterprise: Building A Center Of Excellence For Scalable Success
Taking a CoE approach to engaging with AI can greatly improve your chances of sustainable success over a long period of time.
Will AI Unlock New Potential for Salesforce (CRM) in 2025?
We recently published a list of Top 10 AI Stocks to Watch In February. In this article, we are going to take a look at where ...
How Can Financial Firms Leverage AI To Transform Customer Service?
As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...
After earnings is Apple stock a buy, sell or fairly valued?
Apple released its first-quarter fiscal earnings report on Jan. 30. Here’s Morningstar’s take on Apple’s earnings and stock.
Competition impacting ASX market darling
Why it matters: JB Hi-Fi's sales growth exceeded our expectations. We suspect JB Hi-Fi took share from its largest Australian ...
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.