By embedding CRM functionality into the new Microsoft Outlook, Avid CRM allows businesses to create an all-in-one tool that combines communication, organization, and relationship management in a ...

I had the chance to talk to Dan Roche, CMO at Workbooks, about how AI is currently being applied to CRM and which business ...

We list the best call center software, to make it simple and easy to setup and use a single software platform ... integrations with the best CRM software, agent management software, as well ...

Folco Serafini, Senior Partner, Client Relation & Innovation at SGMC Capital, joined the Hubbis Digital Dialogue on February 6 to share his perspective on how digital transformation and client ...

The integration of CRM systems ... where contact centers conduct between 35,000 continuous interactions while achieving a speed-to-answer at 18 seconds. This is even better than the industry average ...

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

The road to minimising the hidden costs of junk leads lies in fostering a mindset shift across marketing and sales teams.

Recycling infinity room in Newcastle; Food surplus fund open; Essex unites against fly-tipping; Scrap metal fire treated as ...

Nine individuals including three Chinese nationals involved in an international employment scam operation through a call centre were arrested by Melaka ... advising them to use trusted job portals, ...

ServiceNow CMO Colin Fleming shares why the company is rebranding themselves as a CRM company in the midst of the rapid and significant impact agentic AI is having on the industry. And also shares a ...

We recently published a list of Top 10 AI Stocks to Watch In February. In this article, we are going to take a look at where ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.