As we build machines that listen not just to our words but to our emotions, the responsibility to use that power ethically ...

Editor's Note: This article has been updated on August 2, 2024 to include new data and information. Voice of the customer (VoC), a term coined by Abbie Griffin and John R. Hauser in a 1993 MIT ...

Cybercriminals and hackers employ a variety of methods to access and steal sensitive information from individuals and organizations. One increasingly popular approach is vishing, or voice phishing ...

CNET reported a few weeks ago that Amazon is preparing to remove a key privacy setting in its Alexa smart home devices. Today, it goes into effect. Here's what it means.

What Are the Benefits of Voice-Activated Banking? Voice-activated banking is a combination of biometric technology and cloud computing. With AI folded in, banking systems can authenticate customer ...