There’s no doubt the future of customer relationship management (CRM) lies in the cloud. IDC predicted the value of new, on-premise installations would drop from 65% of the market in 2013 to 38% ...

Cloud Management Brokers maximize the opportunity to produce the broadest spectrum of experiences for cloud service customers. The cloud broker helped to normalize the multiple services available ...

NEW YORK, Nov. 18, 2019 /PRNewswire/ -- Small business executives reveal their top priorities for investment and growth in a new survey conducted by The Harris Poll(1 )and sponsored by CIT Group ...

The promise of cloud computing is that you, the customer, don’t ever have to buy another server, back up another disk drive or worry about another software upgrade.

Here's the SOA connection, as explained by Kotadia: "Service oriented architecture and cloud computing not only make it easy to integrate applications, but also facilitate 'plug-and-play' modules ...

While a lot of functionality is making its way to the Internet through the various forms of cloud computing, support for customer service varies widely. Customer service and cloud computing - CNET X ...

When talking about cloud computing, Salesforce (CRM 0.99%) needs to be part of the conversation.The customer relationship management (CRM) specialist was a pioneer of software that used cloud ...