Not too long ago, advice to keep a CRM implementation simple would have focused around due diligence for the application. It would have focused on negotiating the best deal with a systems integrator.

Best simple CRMs for small business: A closer look at our top picks ClickUp. Best for: Solopreneurs Why we picked it: ClickUp is known primarily as project management software, but it can function ...

LONDON--One of the UK's largest high-street banks has launched a robust defence of customer relationship management (CRM), urging companies to "keep things simple" if they want to achieve success ...

And user adoption is always ranked among the highest of concerns with CRM systems. But the problem is solvable and here's a simple way to fix it: focus on reports. Get rid of your spreadsheets.