Meta has replaced WhatsApp's native Windows 11 app with a Chromium-based web wrapper, prioritizing development ease over performance. This change, currently in beta, sacrifices the original app's ...

OpenAI is developing an AI-powered web browser. It aims to rival Google Chrome. The browser will integrate ChatGPT-like ...

Help desk software uses multiple channels such as chat, email, calls, and online forms to register and solve customer issues. Ticketing software, on the other hand, is only concerned with ticket ...

Overall, choosing help desk ticketing software with customization capabilities and scalability for growth can help businesses streamline their support process and enhance customer satisfaction.

Discover the best help desk software in 2025 and learn how to choose the right ticketing tools for your business.

Solarwinds has released version 12.8.4 of its Web Help Desk software. In it, the manufacturer closes a vulnerability in the actual software – and also plugs some critical security gaps in ...

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) on Tuesday added a critical security flaw impacting SolarWinds Web Help Desk (WHD) software to its Known Exploited Vulnerabilities (KEV ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials.

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...

A Help Desk software collects customer questions and queries from different channels such as emails, web forms, live chat or a phone call and then consolidates them into a single interface for easier ...