When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

This year, the Charlotte, North Carolina-based lender has added capabilities related to fraud claims and card arrivals, in ...

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and business results.

Young Business Leader This award recognises women, aged 40 or under as of 31 December 2024, who hold a managerial position ...

Enterprises adopting voice AI must consider not just usability, but inclusion. Supporting users with disabilities is a market opportunity.

With tariffs looming large over an already tough retail landscape, Dean Tarpley of Celonis asks how Process Intelligence can ...

Dynatrace (NYSE: DT), the leading AI-powered observability platform, has been named a Customers’ Choice in the 2025 Gartner Peer Insights Voice of the Customer for Digital Experience Monitoring.

The Gartner® Peer Insights™ reviews platform published 2,270 ratings in the 18-month period ending January 2025 and the data shared formed the subsequent Voice of the Customer Report.

The best companies don’t need to declare a special year of customer focus, because they’ve already designed their business to ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

The Diocese gave no prior disclosure regarding its decision-making process, including the vulnerability of funds in undesignated accounts, or the calculation of the amount based on the size of these ...

Lauren Sanchez, COO of Semper Mind, shares how overcoming shyness and speaking up can accelerate your career growth, foster meaningful community, and increase your professional equity.