Back in 2018, Visa and Mastercard began the process of completely overhauling their chargeback and dispute rules and procedures -- but there's still work to be done.

"Visa's excessive fees and unfairness cannot continue to go unchecked. That's why, starting April 3, Smith's will accept all forms of payment except Visa credit cards." Visa called the decision ...

"Although, with these new forms of payments, cardholders may be more likely to not recognize a transaction or forget they made a transaction, resulting in an inaccurate dispute claim." Consumers can ...

Nationwide Building Society has deployed technology from Pegasystems to streamline its card dispute process following an unprecedented 251% surge in challenges during the Covid-19 pandemic.