City leaders announced the launch of Victorville NOW, a new customer service app so community members can report concerns.

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

The 10 best banks for customer service in 2024 Evaluating banks based on customer service quality, accessibility options, and overall satisfaction can help you choose an institution that provides ...

The integration of LLMs in customer service is truly revolutionizing the industry by providing efficient, personalized and scalable solutions.

USA TODAY, in collaboration with Plant-A, presents America's Customer Service Champions 2024 winners.