HHS’ 2024 AI use case inventory shows move toward internal chatbots The agency reported 271 AI use cases in 2024, which it said represented a 66% increase from its reported 2023 total.

Financial services company Virgin Money was forced to apologize after its AI-powered chatbot threatened to cut off bank customers who use the word "virgin." ...

New York City Mayor Eric Adams is defending the city’s new artificial intelligence chatbot that has been caught in recent days giving business owners wrong answers or advice that, if followed ...

By comparison, its 2023 AI use case inventory reported seven total instances where the department was exploring the use of chatbots.