At Constellation research, we advise companies on tool selection, best practices, trends, and proper IT incident/crisis management setup for the cloud era so you can be ready when it happens to you.

So we follow our Incident Management process to restore service quickly and our Post-Incident Review (PIR) Process to learn from failure and become more resilient. That said, life is unpredictable ...

To see a live demo of Remedy Interactive's Incident Management solution at ASSE's Safety 2013 Exposition, June 24-27, 2013 in Las Vegas, stop by booth #1376.

One of the biggest mistakes I see from clients is overcomplicating or over-engineering the incident management process. Whether it is building a form with too many questions, ...

Developers are key stakeholders in the business. It is no longer good enough for them to ship code and then be disconnected from the incident management process when things break.

The world of incident management is changing. Going back decades, it's been a great badge of honor to carry a pager. It meant you were an important person with an important job.