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Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...
Research on over 18 years of software projects reveals that developing large systems involves substantially more activities and a greater variety of specialized personnel than developing smaller ...
Over the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market, and boosted the motivation and ...
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