The updated portal offers drag-and-drop functionality for bringing Lightning Components into Service Cloud. Written by Natalie Gagliordi, Contributor July 27, 2017, 5:00 a.m. PT Featured ...

Today, Salesforce is announcing a significant upgrade to its product, dubbed the "Service Cloud 2," adding additional functionality in three areas of the product.

The company's Service Cloud can bind companies more closely to their customers, according to Salesforce Written by Colin Barker, ContributorJan. 15, 2009 at 9:02 a.m. PT ...

Salesforce has repurposed the customer-service software acquired through its August 2008 purchase of InstraNet into a new offering called the Service Cloud, the company announced Thursday. The ...

Salesforce.com has announced the “next generation” of its Service Cloud platform that has been redesigned with new features as well as improvements for easier application setup and management.

This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and ...

Salesforce Inc. is strengthening artificial intelligence capabilities in its contact center-oriented Service Cloud to identify recurring issues better, recommend next steps based on customer ...