Salesforce on Wednesday will announce an upgrade to the Service Cloud offering it unveiled back in January, incorporating enhancements to its social networking tools and announcing plans for the ...

Salesforce.com has announced the “next generation” of its Service Cloud platform that has been redesigned with new features as well as improvements for easier application setup and management.

Today, Salesforce is announcing a significant upgrade to its product, dubbed the "Service Cloud 2," adding additional functionality in three areas of the product.

Salesforce revamps architecture, aims to run its applications on any public cloud Salesforce acquires Slack for $27.7 billion in its largest acquisition ever: Here's the plan ...

Vonage Premier for Service Cloud Voice is currently available on the Salesforce AppExchange with Salesforce BYOC for CCaaS integrated capabilities now available for customers to pilot.

Salesforce also said that it is adding a new Einstein Copilot for Sales Actions to the Sales Cloud, which is targeted at making sellers more productive. This will automatically generate ...

Avaya OneCloud™ for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents – Providing Next-Gen Telephony and ...

Not its sales cloud — Salesforce was quick to add CPQ to the sales cloud some 90 days after the Steelbrick acquisition closed. To repeat: Salesforce CPQ is now a part of Service Cloud Lightning.