While leaders need to focus on employee satisfaction, they must also ensure their Return to Office (RTO) models maintain customer satisfaction. For many organizations, remote work enhanced customer ...

Related: Starbucks makes a move to battle slowing customer interest For those lucky enough to still be employed, they may be ...

All that said, it’s worth checking in with people to make sure that the initiatives you’re using are the right ones and having the effect you want. Not as a roundabout way of hearing “thank you,” but ...

In today's fast-paced digital world, the timeless art of the handwritten thank you note often seems forgotten. Yet, one woman ...