When staff share their values and goals with managers, it becomes easier to align tasks with intrinsic motivation.

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

Most AI chatbots promise a better customer experience. But too often, they frustrate shoppers with rigid scripts, generic ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

This particular approach checks all the boxes: You’re making your server aware that you’re in dire dining straits, but you’re ...

If the logline doesn’t grab the audience's attention, no one will read the script. The same applies for an effective pitch in business.

AI inference attacks drain enterprise budgets, derail regulatory compliance and destroy new AI deployment ROI.

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

One of its functionalities, DOCTOR, simulated a Rogerian psychotherapist, reflecting the patients’ words back to them. Although ELIZA had extremely limited capabilities and a completely non-human ...

Art Jipson, University of Dayton (THE CONVERSATION) When shots rang out in Minnesota, targeting state Democratic politicians, the headlines quickly followed a familiar script ... More recent examples ...