Park Playhouse production of “Oklahoma!” in Albany’s Washington Park is visually and musically successful but diminished by ...

When writing a prompt for ChatGPT or another AI chatbot, there are some simple guidelines to follow to get the best results.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

When staff share their values and goals with managers, it becomes easier to align tasks with intrinsic motivation.

Assistant GM Rob Cerfolio discusses the benefit of playing for the postseason, as top prospect Wetherholt has now twice in ...

AI inference attacks drain enterprise budgets, derail regulatory compliance and destroy new AI deployment ROI.

One of its functionalities, DOCTOR, simulated a Rogerian psychotherapist, reflecting the patients’ words back to them. Although ELIZA had extremely limited capabilities and a completely non-human ...

Art Jipson, University of Dayton (THE CONVERSATION) When shots rang out in Minnesota, targeting state Democratic politicians, the headlines quickly followed a familiar script ... More recent examples ...

If you need to play hardball, ChatGPT suggests strategies like requesting to speak to the retention department, expressing willingness to switch providers, highlighting any past issues with your ...

Social media listening becomes a ritual of collection without integration. Engagement metrics are tracked, but not interpreted. We also have to talk about platform bias. Not every customer is on ...

Experts who reviewed the code for ProPublica found numerous and troubling flaws in the system, providing a disturbing glimpse ...