Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud.

Salesforce is offering Service Cloud ... Agents can manage up to 7 message channels at a time in the Service Cloud interface — and customer service agents who are already using web chat ...

Service Cloud combines voice, messaging, web, social media and in-app chat input streams into a single agent interface. Personalize agent views It’s possible to build a custom page layout for ...

Today, Salesforce is announcing a significant upgrade to its product, dubbed the “Service Cloud 2,” adding additional functionality in three areas of the product. The basic idea behind the ...

Salesforce launched an effort called Snap-ins, a new way to add capabilities for its Service Cloud such as two-way video chat and tap-to-call. The bit is that companies can deploy contextual ...

Salesforce has designed Service Cloud to be a lot easier to configure and use, with quicker installation times and a drag-and-drop setups. Business Insider Subscribe Newsletters ...

Salesforce's Community Cloud combines Web sites, portals and social capabilities. Mike Stone, senior vice president of product marketing, Salesforce Community Cloud, said this release is the ...

Next month will see the first of Salesforce.com’s 2010 releases with the launch of Spring ’10.

Salesforce maintains its multi-cloud approach by continuing to deploy cloud operations through Amazon (AMZN, Financial) Web Services while simultaneously utilizing its platform.