Unified Knowledge is available in a free beta test for Salesforce customers with Service Cloud Unlimited Edition, Einstein 1 Service Edition or the Knowledge Add-On.

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians.

Salesforce’s Field Service platform meets FedRAMP High, IRS 1075, and DoD Impact Level 4 & Level 5 compliance requirements, ensuring complete control over information leaving the application ...

With real-time data, automation tools, and AI-driven insights for in-the-field workers, dispatchers, and service managers, Salesforce Field Service helps businesses across industries‌ — ‌from ...

Salesforce’s Einstein GPT and Data Cloud are now available in beta in the Field Service app, giving field service workers access to artificial intelligence features such as real-time data ...

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of front- and back-office work areas like supply chain, HR, and, of course, CRM. Today, I want to ...

Discover how Salesforce Field Service, powered by Einstein AI, revolutionizes service delivery. Join our webinar to explore how predictive and generative AI enhance field productivity, streamline work ...

Salesforce Brings Agentforce to the Field Service Sector. Salesforce has introduced Agentforce for Field Service, a digital labor platform that augments dispatchers and technicians with artificial ...

Customer relationship management (CRM) software provider Salesforce on Thursday added new capabilities to its Sales Cloud and Service Cloud with updates to its Einstein AI and Data Cloud offerings.