Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

Enter AnyDesk, a global leader in secure, high-performance remote desktop access, now seamlessly integrated into both ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Salesforce Chairman Marc Benioff, shown at a 2019 news conference, is among those investing in call centers to improve customer service and bolster brand loyalty at a time when businesses are ...

Salesforce's generative AI capabilities have enabled us to provide more personalized customer interactions, streamline service workflows using AI-generated insights, and maintain a holistic, 360 ...

Salesforce Service Cloud is a blended, omnichannel customer service and support platform that can be integrated with a CRM or used with your existing customer database. While it can support ...

Salesforce CEO Marc Benioff revealed that AI now manages 85% of customer service and generates 25% of new code at the company ...

Salesforce has introduced new service and marketing cloud features that humanize the customer experience with new AI-powered conversational intelligence. These technologies help service teams and ...

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

Marc Benioff on how Salesforce was able to "do well and do good" 05:35 Business software maker Salesforce will acquire work-chat service Slack for $27.7 billion in a deal aimed at giving the two ...