Enter AnyDesk, a global leader in secure, high-performance remote desktop access, now seamlessly integrated into both ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Salesforce CEO Marc Benioff revealed that AI now manages 85% of customer service and generates 25% of new code at the company ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

HUBS outpaces CRM in sales growth and market momentum, making it a better investment pick despite the premium.

The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, ...

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service ...

We recently published Jim Cramer’s Fresh 14 Stocks & Thoughts About Market Performance. Salesforce, Inc. (NYSE:CRM) is one of ...

Singapore Airlines (SIA) is stepping up its customer experience game by partnering with experience management platform ...

Salesforce India’s president and CEO insists brands to leverage AI and Martech not merely for technological advancement but to fundamentally enhance human experiences. In conversation with ET ...