Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Salesforce is among a number of companies slashing jobs and going all in on artificial intelligence, according to CEO Marc Benioff.

When it comes to using agentic AI for travel, I'm a tough sell. So Salesforce set me up with Engine, an early Agentforce adoper - and a travel services company. What could go wrong? But Engine's ...

Hackers are tricking employees at companies in Europe and the Americas into installing a modified version of a Salesforce-related app, allowing the hackers to steal reams of data, gain access to ...

Salesforce Customer 360 empowers Taiba to deliver world-class guest services and engage customers across multiple traditional and digital touchpoints, significantly enhancing the customer journey ...

Salesforce (NYSE:CRM), the #1 AI CRM, today announced that Takeda has selected Salesforce Life Sciences Cloud for Customer Engagement to strengthen its involvement with healthcare professionals ...

Corporate sales work often requires face-to-face meetings and client calls. At Salesforce, sellers use AI-powered tech to help them prepare for these conversations. This article is part of " AI in ...

Tredence introduces Customer 360, an AI-powered solution for TMT enterprises, enhancing customer engagement through real-time insights and predictive intelligence. Built on Google Cloud Platform, it ...

Salesforce’s Agentforce, Data Cloud, and Customer 360 Apps will run on Google Cloud infrastructure, with access to new regions and simplified procurement through the Google Cloud Marketplace.

RLC Residences taps on the Salesforce Platform, including Data Cloud, Customer 360 applications, and Einstein AI to bring its customer-centric vision to life RLC Residences, the residential division ...

Salesforce Connections 2024 brought the AI conversation to a head - via a customer-facing Copilot for Shoppers demo I've featured here. But for Commerce Cloud customers, there's a bigger goal in play: ...