As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Artificial Intelligence is transforming businesses across industries. Leaders stress the importance of embracing AI to ...

All vendors made the same promise—new AI agent tools and frameworks will streamline the entire application lifecycle for ...

Kass and Mike Lazerow sold their company, Buddy Media, for $745 million, but say they lost their sense of purpose.

PayPal › PayPal Holdings (NASDAQ: PYPL) shares sank despite the company reporting strong second-quarter results on July 29 ...

Americans are exhausted by division, and it’s showing up at the office, in customer interactions, and on company balance ...

Smart Communications, a leading technology company focused on helping highly-regulated organizations engage in more meaningful customer conversations, today announced that international private equity ...

KKR, a global software and technology-focused private equity firm, today announced that it has signed a definitive agreement to sell a majority equity interest in Smart Communications ("Smart"), the ...

Coveo will host a conference call today at 5:00 p.m. Eastern Time to discuss its financial results for the first quarter of ...

Coveo will host a conference call today at 5:00 p.m. Eastern Time to discuss its financial results for the first quarter of fiscal year 2026. The call will be hosted by Laurent Simoneau, Co-Founder ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Another (and, in our view, more important) source of energy for life on Iceheim is the heat coming from its core, underneath ...