Nancy’s Plumbing, a family-owned and operated plumbing company based in Antioch, CA, continues to gain recognition as a ...

In Home Flooring is pleased to announce the expansion of its services. The company now offers in-home consultations to ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

To uncover practical advice and real-world experiences, we asked 17 customer service experts to weigh in ... Utilizing the ...

Roubic Tree and Landscape LLC is excited to announce its latest service expansion to better serve its growing number of customers. Dedicated to delivering top-notch tree care and landscaping services, ...

Chipotle's digital investments have seen the firm build a loyalty program 40 million members deep in just five years, with online sales of $1.1 million per store in 2024 outpacing total unit sales at ...

Ease Your Panes, a top home maintenance service provider in Denver, is expanding its offerings for residential gutter ...

APS Environmental, a well-known company in environmental services, has been rated the best dumpster rental in Northern ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

1. Make customer service a shared mindset rather than just another task. Even with a small team, if everyone understands that providing a great customer experience is part of their role—not just ...

The service uses an artificial intelligence assistant, CX Assistant, to field simple inquiries. More complex requests that the AI can’t answer on its own are routed to Crescendo’s customer ...

About 2 ½ years ago, NICE launched Enlighten AI for CX, a set of solutions to optimize self-service and customer-experience operations, improve engagement, and boost customer satisfaction.