Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

These kinds of platforms provide customer service agents with rich and robust data on each customer, which in turn, helps them anticipate customer preferences, needs, and behaviors (full ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and ...

Customer service representatives may provide support over the phone, in person, or through online chat, email, text or social media – basically anywhere their customers are. “The main ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. If 82% of U.S. consumers feel the U.S. government doesn’t provide great customer service, that means 18% believe that they do.

In this article, we will go over the advantages of outsourcing customer service, making sure every customer interaction boosts your brand's image.

Apple hires part-time and full-time at-home advisors, team managers, and area managers to provide customer service and tech ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...