Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

Fishbone diagrams are instrumental in problem-solving. Fishbone diagrams aren’t detailed by design but can help hone in on ...

Lazzoni reports on the evolution of design thinking from product-focused to a broad problem-solving framework across various ...

To flexibly and robustly handle diverse problems, AI systems can leverage dual-process theories of human cognition that ...