Foster-Melliar. Since 1994, Foster-Melliar, a wholly owned subsidiary of black-owned Simeka BSG Limited, has been the leading local provider and pioneer of ITIL(r), IT Service Management in South ...

When following an agile service management approach you must keep to these pre-ordained principles when designing and delivering services, but used within an ITIL framework, there are some things ...

Additionally, ITIL covers the entire lifecycle of IT services, from strategy and design to transition and operation. It includes practices such as incident management, problem management, change ...

The vendor, which delivers its software as a service, (SaaS) couples the processes laid out in the IT Infrastructure Library (or ITIL for short) with its service management and help desk software.