"The ITIL Problem Management Practitioner Course is aimed at arming delegates with the tools to proactively analyse and avoid problems," says David Anderson, MD of Foster-Melliar. "It ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.

It includes practices such as incident management, problem management, change management, and service level management. ITIL also emphasizes aligning IT services with business goals.

Apiagne, Inc. Maurice Kamgaing Revolutionizing IT Operations: ITIL Expert Maurice Kamgaing Unveils Cutting-Edge Approaches to Incident and Problem Management with IT Service Intelligence Is your ...

ITIL provides process definitions in 11 key areas, including change management, configuration management, problem management, incident management and capacity management.

The vendor, which delivers its software as a service, (SaaS) couples the processes laid out in the IT Infrastructure Library (or ITIL for short) with its service management and help desk software ...

Enter ITIL® 4, the latest evolution of the IT Infrastructure Library, and a powerful response to these changing demands.

Apiagne, Inc. Maurice Kamgaing Revolutionizing IT Operations: ITIL Expert Maurice Kamgaing Unveils Cutting-Edge Approaches to Incident and Problem Management with IT Service Intelligence Is your ...

Apiagne, Inc. Maurice Kamgaing Revolutionizing IT Operations: ITIL Expert Maurice Kamgaing Unveils Cutting-Edge Approaches to Incident and Problem Management with IT Service Intelligence Is your ...