Pia Sundhage’s biggest challenge just got bigger. The Switzerland coach was left despondent Wednesday after watching her team ...

Throughout the month of May, Baker Senior Center Naples is proud to continue to challenge the narrative on aging by participating in the nationwide Older Americans Month 2025 celebration ...

Goal at Baker Senior Center is to flip the script on age-related stereotypes | Opinion We dispel the myths created about aging that often portray seniors as frail, forgetful and depressed ...

Somerset County’s senior wellness centers are celebrating Older Americans Month in May with a variety of activities and programs aimed at “Flipping the Script on Aging,” the theme chosen by ...

When you create customer service scripts for phone calls, incorporate clear formatting that’s easy for call center agents to read. Use legible fonts and large text for readability, highlight key ...

What’s it like working with AI in call centers? New story out! "It's like we've become the robots," says one BPO employee. In the Philippines, advanced AI tools — including those with language ...

At his previous call center job, without an AI program, he answered at most 30 calls per eight-hour shift. Now, he gets through that many before lunchtime. He gets help from an AI “co-pilot,” an ...

Notice that the script sneaks in another benefit to the customer as they pitch the email option — a 50% increase in first call resolution is attention-grabbing for someone running a call center.