In this episode of "Uncanny Valley," we hear directly from Sahil Lavingia, who published a tell-all blog post about his ...

AI’s perfection cannot capture the imperfections of the human mind -- which touches our souls differently by creating nuanced ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

With NFL training camp approaching, now’s a good time to reflect on the best and worst developments of the 2025 offseason.