The product-aligned operating model has gained traction over the past few years as organizations seek more agile and customer ...

An u201cedge-to-cloud operating modelu201d is the orchestration and coordination of strategy, people, culture, process, and technology to fulfill an organization’s thriving business model.

To successfully adopt a product operating model across the technology function, it’s critical to recognize that not all teams will work in the same way. The model applies broadly, ...

The future of customer services requires a new model of operational excellence that is built on the five pillars of customer centricity, outcome-first design, data-driven decision making and ...

Grounded in foundational works on operational resilience, such as the 2018 Bank of England paper “Building the UK financial sector’s operational resilience,” and contributions from ...

In response, organizations must adopt a threat-informed defense approach that shifts the focus from reactive responses to proactive, intelligence-driven security operations. Topics Spotlight: AI ...

Operational technology security practitioners sometimes emphasize the need for special focus by renaming “CIA” to “AIC” and by adding their own security terms, including resiliency, reliability and ...

Changes include a section on cybersecurity measurement, a more detailed description of applying the framework to supply-chain operations, more clarifications on authentication and authorization\, and ...

The Operational Technology Cyber Security Alliance (OTCSA) was established to help companies address the OT security challenges that continue to put operations, and consequently, business at risk.