Open source doesn't automatically translate into better paid support for customers. But it does offer a lot more options and aligns customers with vendors more tightly.

One of the most persistent myths surrounding Linux and other open source software is that there’s no easy way to get good support. Just this week, for instance, we saw this claim used in ...

Well, this article brings a guide to 5 fair selections of open source ticketing software to provide uninterrupted customer support. Why You Need Ticketing Tools. A customer trouble ticketing (help ...

Open-source vendors like JasperSoft have been looking for more efficient support models, but perhaps SaaS is the best of them all. Matt Asay is a veteran technology columnist who has written for ...

Software consultancy Credativ has launched an open-source support centre that aims to cover the myriad of community-built applications Written by Colin Barker, Contributor Nov. 12, 2007 at 10:00 p ...

Hewlett-Packard is set to announce plans Tuesday to expand its support for open-source software. The computing giant will certify and support MySQL, the leading open-source database program, and ...

LOUISVILLE, CO--(Marketwired - September 27, 2016) - Rogue Wave Software announces it is working with IBM to help make open source software (OSS) support more available. This will help provide ...

The U.S. Army has awarded BAE Systems a new $437 million task order to provide open source support for the Army Intelligence & Security Command.

SugarCRM Wednesday introduced Sugar Network, a bundle of software, online training and support for users of the open-source version of its CRM software. The company also officially unveiled the ...

“Open-source software is the foundation of 99% of the world’s software,” said Martin Woodward, ... More open-source engagement, support. ... 50 New Tickets for VB Transform 2025 ...