Well, this article brings a guide to 5 fair selections of open source ticketing software to provide uninterrupted customer support. Why You Need Ticketing Tools. A customer trouble ticketing (help ...

Open source doesn't automatically translate into better paid support for customers. But it does offer a lot more options and aligns customers with vendors more tightly.

Open-source vendors like JasperSoft have been looking for more efficient support models, but perhaps SaaS is the best of them all. Matt Asay is a veteran technology columnist who has written for ...

OTRS is a very powerful open-source ticketing help desk solution that any business would be smart to consider. I recently walked you through the installation of OTRS and now it’s time to dive in ...

One of the most persistent myths surrounding Linux and other open source software is that there’s no easy way to get good support. Just this week, for instance, we saw this claim used in ...

SugarCRM Wednesday introduced Sugar Network, a bundle of software, online training and support for users of the open-source version of its CRM software. The company also officially unveiled the ...

The U.S. Army has awarded BAE Systems a new $437 million task order to provide open source support for the Army Intelligence & Security Command.