Open Technology Real Services (OTRS) provides help desk software with IT management. There’s an on-premises open-source edition that’s freely downloadable and can be installed on a Linux, Unix ...

An open source help desk system If your business develops software and/or services, you probably need a help ticket system to keep things running smoothly. Find out how to install the open source ...

Well, this article brings a guide to 5 fair selections of open source ticketing software to provide uninterrupted customer support. Why You Need Ticketing Tools. A customer trouble ticketing (help ...

Image: Seventyfour/Adobe Stock. Helpy is an open source, free help desk platform that you can use as an automated ticketing system and integrate with third-party applications.

Indiana U and U Hawaii Pursue Open Source Help Desk System. By Dian Schaffhauser; 04/01/10; Indiana University and the University of Hawaii are wooing partners to help build an open source IT support ...

When it comes to selecting a help desk ticketing software, ... For small businesses, some recommended open-source helpdesk ticketing systems include OTRS, osTicket, and Spiceworks.

The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing ...