OrderDynamics, a leading cloud-based Retail Order Management System (OMS) provider, today announced a new integration between OrderDynamics OMS and Sa ...

Microsoft, SAP and Adobe today announced a new partnership: the Open Data Initiative.This alliance, which is a clear attack against Salesforce, aims to create a single data model for consumer data ...

Not to be outdone, this week, AWS, Salesforce and Genesys, in partnership with The Linux Foundation, announced the Cloud Information Model. The two competing data models have a lot in common.

But even if Salesforce.com, Apple or AWS were to join the Open Data Initiative, that would be far from enough to break customer — or even just “customer experience” data — out of the silos ...

Data is stored as Salesforce Knowledge Objects, and users can use the company’s Prompt Builder to create generative AI prompts. “As we evolve, we will be able to give you extra knowledge ...