Salesforce's innovative platform is reshaping how the public sector approaches field service, addressing long standing challenges and prioritizing efficiency, accountability and customer experience.

Salesforce previewed new capabilities for its Field Service application suite on Tuesday, giving an early look at a new mobile application powered by the company’s EinsteinGPT generative AI engine.

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of front- and back-office work areas like supply chain, HR, and, of course, CRM. Today, I want to ...

Salesforce is betting on AI and its new sales staff to boost its own revenues. The news is also a reminder that AI isn’t necessarily going to destroy people’s jobs: in this case it’s created ...

In an interview with Bloomberg's "The Circuit with Emily Chang" on Thursday, Benioff said that AI is doing "30% to 50%" of the work at Salesforce.

Salesforce Inc. today introduced Easy CRM, a new offering designed to help companies more easily adopt its customer relationship management platform.Companies use Salesforce’s CRM platform to st ...

While technology is the enabler of this transformation, it also demands additional skills and new ways of working. She adds: The majority of field technicians out there in the mobile workforce, I ...

Salesforce is working on adding two new prompt engineering features to its Einstein 1 platform to speed up the development of generative AI applications in the enterprise, a top executive of the ...

Salesforce will continue to roll out new integrations for DevOps Center, she said. Today, it’s integrated with GitHub. The team is working toward integration with Bitbucket, GitLab and Microsoft ...