The firm’s interest coverage ratio (EBIT/interest) troughed at around 7.5 post-global financial crisis, which was more than sufficient to meet its debt obligations. Cintas has since grown its interest ...

1 The average global banking customer retention rate in 2025 is 82.4%. 2 Digital-only banks now hold a customer churn rate of ...

Improving customer retention benefits businesses – but despite this, few organisations seem to have mastered the art of keeping a customer. Brands obsess over metrics, tracking clicks, churn rates… ...

What metrics do business and tech leaders trust for measuring ROI on dataops, data governance, and data security? We asked the experts.

For example, sensitive data can be flagged for encryption and long-term retention, while outdated or irrelevant files can be earmarked for deletion. AI algorithms can also optimise storage through ...

Learn about 14 metrics for measuring enterprise performance, spanning the customer experience, employee productivity, and operational efficiency.

Mobile app marketing runs on data—it’s the key to evaluating app performance, spotting areas for improvement, and driving business growth. Many app marketers focus on scaling installs, but that’s just ...