Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust.

It's a simple enough concept: keep your customers happy and they'll keep coming back. It's also a proven fact that by offering a consistently positive customer experience, you will not only enhance ...

HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major software-as-a ...

CMOs can drive Agile transformation by aligning Marketing's customer insights and workflows with broader organizational goals and breaking down silos.

Rather than waiting for customers to reach out, agentic marketing can anticipate needs and proactively engage customers at the right moment with the right message.

We avoid using AI for customer-facing sales and marketing efforts because it is still unable to replicate that human touch. However, what has helped us a lot is using AI to gather data and map out ...

AI personalization in marketing entails various challenges and ethical considerations, necessitating an in-depth understanding of how to balance the use of AI with protecting customer privacy.

HubSpot is a versatile yet simple CRM platform used by more than 200,000 businesses across the globe. It can serve as a central, online platform for sales, marketing, customer service, and ...

Both organisation executives and local citizens were greatly impressed by the level of customer service and coordination to keep people safe, calm, and well informed. As a result, the number of people ...