“CMOs who leverage active personalization strategies at key customer journey transition points will achieve deeper customer engagement, enhanced brand loyalty, and superior commercial outcomes ...

“Hospital rate changes ultimately come up, no matter which way you go,” he said. He noted that fee for service is still the base, with value-based payment wrapped around it. UNC Health Alliance had ...

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. Use Case #1: ...

Smart customer data strategies are the secret sauce for businesses looking to win customer trust and deliver real-time experiences.

Prospective senior living residents have certain expectations when it comes to quality of life and communications, meaning that providers need to up their customer service game to keep their residents ...

Key Lessons From Amazon’s Customer Service Chatbot Q Innovations in artificial intelligence are continuously refining the quality of customer interactions. Here’s how to make them work for you.

This research paper aims to analyze customer satisfaction data in service management, with a focus on identifying key drivers of customer satisfaction and areas for improvement. The research was ...

A customer service experience powered by machine learning tools. A customer tracking real-time package delivery updates on their phone. A glimpse into how FedEx uses data analytics to track deliveries ...

Machine learning is a promising technology for improving the customer experience. Why? It’s simple: because it can predict customer behaviors. Prediction as a capability is the Holy Grail for ...

When the digital gadgets and online services our lives are built around don’t work –welcome to the nightmare that is customer service. You have a problem with your cell service. Or your ...