In this article, we explore how AI agents are reshaping software development and the impact they have on a developer’s ...

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Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams.

On the Service Desk side, however, Jira shines, as this solution is inexpensive compared with other leading peers, including ServiceNow, BMC (Remedy), and HP Enterprise.

Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and notable angel investors to streamline how companies handle internal help desk requests.

A prolonged Atlassian outage is impacting users worldwide, with multiple Jira products experiencing degraded performance. According to Atlassian, the degraded performance issues began today, as ...

As a Service Desk Agent, you’ll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy ...

To that end, after its 2013 introduction, Jira Service Desk is already the first Atlassian solution that nearly one fifth of customers land with, as use cases have expanded to human resources and ...

With this desk converter from Vari, you can switch between sitting and standing anytime. It's like having a sit-stand routine without leaving your desk at all. The converter comes in either a ...

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To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.